Understanding the enablers of highest-quality care

NOTE: This is an advance access version, and it may differ slightly from the final published version. 

Are you interested in measuring the complexity of your organization's clients at a more granular level? 

Staff at London InterCommunity Health Centre (LIHC) have developed a collaborative exercise to measure the complexity of their clinical clients. This allowed them to rebalance their clinicians' rosters, ensuring balanced workloads. In this Lunch 'n' Learn webinar, LIHC staff described the project and provided an in-depth look at their methodology.

This report contains data from the annual Quality Improvement Plans (QIPs) that were submitted to Ontario Health for the 2024-25 fiscal year by the 74 Community Health Centre (CHC) members of the Alliance for healthier communities. It consists of two documents: 

In 2023, the Alliance conducted a pilot study of the EQ-5D tool for capturing patient-reported outcome measures (PROMs) - essentially, a standardized way to measure how clients perceive their health and wellbeing, and track changes in their health and wellbeing over time. This webinar provides an orientation to the EQ-5D, a review of the pilot study and what we learned from  it, and an overview of the supports we will be providing for implementation.

This Alliance Lunch 'n' Learn Webinar was presented in October 2024. , Phoebe Lee, a community dietitian at Black Creek Community Health Centre shared insights about how pervasive weight stigma and anti-fat bias in health care settings present barriers to access and patient safety. The webinar included small- and large-group discussions aimed at helping participants recognize the anti-fat biases in their own practices and organizations and co-designing strategies to remove them.

# Abstract

# Context 

This report describes the complex, generalist roles of social workers in primary health care settings and demonstrates how this work advances the goals of primary health care. It describes challenges experienced by social workers in primary care settings and outlines a vision for the future in which social workers are embedded in all primary care teams and accessible to everyone in Canada; social workers work to full scope and are equitably compensated; and the value of social work in primary care is clearly demonstrated through robust data collection and linkage. 

# Abstract

# Background: 

Leadership styles, beliefs, and behaviours are an important and critical component to the delivery of quality care in any primary care organisation.

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