Virtual Care During COVID-19 and Implications for Future Care Delivery

Virtual care is defined as “any interaction between patients and/or members of their circle of care, occurring remotely, using any form of communication or information technologies, with the aim of facilitating or maximizing the quality and effectiveness of patient care”, and was provided under special circumstances before March 2020. However, with the recent challenges posed by the COVID-19 pandemic, community health centres and clinics have had to resort to providing virtual care with exceptions of face-to-face appointments for those requiring physical exams and interventions.

Patterns of Community Care for Mental Health and Addictions: Insights From Community Health Centre EMR Data

CIHI partnered with the Alliance for Healthier Communities (Alliance) to conduct this second proof-of-concept analysis focused on mental health and addictions. The Alliance represents a network of community-governed primary health care organizations that includes Ontario’s community health centres (CHCs).i CHCs provide interdisciplinary care to clients through a team-based approach, and remuneration is on a salaried basis. Care is integrated and coordinated both within the CHCs and with external health care providers and community-based agencies.

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