The need for interpreter services has never been greater. Good, clear, and accurate communication is essential in delivering exceptional care to any child or youth. When families enter a healthcare organization and do not speak one of the official languages, they are often at their most vulnerable state. Organizations should have interpreter services that are accessible, and staff should be provided with the tools necessary to provide the highest quality interpreter services to their families. CHEO has recently expanded their interpreter services. The aim of this webinar is to share these new services and strategies.
#The following key goals of this webinar are:
- Discuss the benefits of using an interpreter’s services
- Review CHEO’s interpreter services
- Share tips for working with interpreters
#Speakers
- Jill Sullivan, Manager, Patience Experience, CHEO
- Jocelyn Lamont, Patient Experience Specialist, CHEO
- Catherine Penney, QI Specialist, N4
#Event Host
National Newcomer Navigation Network