Patients from equity-deserving populations, such as those who are from racialized communities, the 2SLGBTQI+ community, who are refugees or immigrants, and/or who have a disability, may experience a unique set of challenges accessing virtual models of care.
For this lunch 'n' learn webinar, held on June 22, 2023, we convened a panel of experts in primary health care quality and virtual care delivery from the Alliance for Healthier Communities, Healthcare Excellence Canada, Canada Health Infoway, and Ontario Health. They presented an overview of their organizations' virtual care resources and helped us understand how these resources can be used together when planning and delivering care.
In 2020, the Alliance for Healthier Communities and its member centres embarked on a research study to explore the challenges and opportunities inherent in a shift towards virtual care. The study involved extracting EMR data from 36 CHCs, an organizational survey, as well as conducting phone interviews with 36 providers and 31 clients. This 2-page handout summarizes the main findings.
The onset of the COVID-19 pandemic and introduction of various restrictions resulted in drastic changes to 'traditional' primary healthcare service delivery modalities.
To understand the impact of virtual care on healthcare system performance within the context of Ontario community health centres (CHCs).
The COVID-19 pandemic has led to an unprecedented increase in the delivery of virtual primary care. Adults with intellectual and developmental disabilities (IDDs) have complex health care needs, and little is known about the value and appropriateness of virtual care for this patient population.
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